• 533744

• PHOENIX

• AHCCCS

• Full-time

AHCCCS

Arizona Health Care Cost Containment System
Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork

The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.

AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry.

Come join our dynamic and dedicated team.

Address:  150 North 18th Avenue, Phoenix AZ, 85007

Must reside in the state of Arizona.

Salary:  $88,000 - $98,000

Grade: 26

Closing Date: Open Until Filled

This position has the potential to work from a Virtual Office (VO) setting or may Telecommute based on the needs of the unit and at the discretion of leadership.

A career in public service awaits you. COME JOIN OUR TEAM!

A great benefit of working for the State of Arizona is a fantastic work/life balance. State employees enjoy challenging work, popular remote work options, comprehensive health and wellness benefits, and career growth opportunities.

We are searching for someone who has hands-on experience in ServiceNow development, including custom application development and scripting (JavaScript, Glide API, Business Rules, Client Scripts, etc.). Experience with ServiceNow integration development using REST and/or SOAP APIs.

What You'll Do:

This position is responsible for proactively solving complex problems by evaluating, documenting, and translating business requirements into well-architected and efficient technical solutions within the ServiceNow platform, including designing, developing, and implementing custom applications and modules within the ServiceNow platform and integrations between ServiceNow and other enterprise systems. Perform rigorous unit testing and participate in integration and user acceptance testing to ensure the quality and reliability of developed solutions. This position has the potential to work from a Virtual Office (VO) setting or may Telecommute based on the needs of the unit and at the discretion of leadership.

Major duties and responsibilities include but are not limited to:
* Develop, maintain, and configure ServiceNow components, including workflows, business rules, UI policies, and scripts, to support evolving business processes.
* Develop custom solutions and modules using platform development tools, JavaScript, Glide API, Angular, and related technologies.
* Provide ongoing support for custom ServiceNow applications, address user issues, and implement requested enhancements or modifications.
* Collaborate closely with ServiceNow administrators, business analysts, and other stakeholders to gather requirements, provide updates, and ensure alignment between development efforts and business needs.
* Perform unit, integration, and user acceptance testing.
* Participate in code reviews to ensure adherence to development standards and best practices, and contribute to the improvement of development processes.
* Troubleshoot & resolve technical issues related to ServiceNow customizations and integrations.
* Create and maintain technical documentation for ServiceNow solutions.
* Assisting other Developers with assignments, technical tasks, training, and establishing best practices.
* Attend status meetings.

Knowledge:
* The full software development lifecycle (SDLC) for ServiceNow projects, including planning, coding, testing, and deployment.
* Working within the ServiceNow platform using JavaScript, Glide API, Angular, and other relevant technologies.
* REST and SOAP APIs (or other methods for building integrations between ServiceNow and other enterprise systems).
* Relational database structures.

Skills:
* Complex coding of computer programs.
* Complex lifecycle systems design, analysis, and testing procedures.
* Unit testing and integration and user acceptance testing.
* Development and maintenance of technical documentation for custom ServiceNow solutions, including design specifications, code comments, and deployment guides.
* Verbal and written communications.

Abilities:
* Collaborate closely with ServiceNow administrators, business analysts, and other stakeholders to ensure alignment between development efforts and business needs.
* Troubleshoot and resolve development- related issues efficiently.
* Participate in code reviews to ensure adherence to development standards and best practices.
* Mentor junior developers on ServiceNow development techniques and best practices.

Minimum:
* Bachelor’s degree plus 5 or more years of programming and analysis experience (or equivalent experience).

Preferred:
* 2 years of hands-on experience in ServiceNow development, including custom application development and scripting (JavaScript, Glide API, Business Rules, Client Scripts, etc.). Experience with ServiceNow integration development using REST and/or SOAP APIs. ServiceNow Certified System Administrator (CSA)/ ServiceNow Certified Application Developer (CAD)/ ServiceNow Certified Implementation Specialist (CIS) in relevant modules.

* Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
* Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Among the many benefits of a career with the State of Arizona, there are:
* 10 paid holidays per year
* Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
* Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
* Other Leaves - Bereavement, civic duty, and military.
* A top-ranked retirement program with lifetime pension benefits
* A robust and affordable insurance plan, including medical, dental, life, and disability insurance
* Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
* RideShare and Public Transit Subsidy
* A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Lifetime Pension Benefit Program
* Administered through the Arizona State Retirement System (ASRS)
* Defined benefit plan that provides for life-long income upon retirement.
* Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
* Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
* Voluntary participation.
* Program administered through Nationwide.
* Tax-deferred retirement investments through payroll deductions.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.