Job Description

SMI Nurse Case Management

  • 510202
  • Full-time


Arizona Health Care Cost Containment System
Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork

The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.

AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry.

Come join our dynamic and dedicated team.

SMI Nurse Case Management

Division of Fee for Service Management (DFSM)

Job Location:

Address: 801 E. Jefferson Street, Phoenix, Arizona 85034

Posting Details:

Open until filled: 1st review of resumes on date 07/27/2022

Salary: $71,032/annually 

Grade: 22

This position is eligible for part-time/full-time remote work (include virtual office arrangement). Must reside in the State of Arizona  

Job Summary:

The Division of Fee for Service Management is looking for a highly motivated individual to join our team as a SMI Nurse Case Management. This position will provide monitoring and technical assistance to ensure compliance with contractual, regulatory, and statutory obligations for the FFS/SMI members’ physical/acute care services and behavioral health needs, monitor over and underutilization conduct reviews, provide oversight and technical assistance, gather, plan, organize and evaluate information from multiple sources, including utilization data, case file reviews and audits. Coordinate care with external and internal stakeholders including HIS/638, TRBHA, AIMH, SMI Clinics or BH Integrated Clinics as needed, make referrals as necessary, participate in clinical staffing as needed, serve as a resource for medically necessary covered services.

Major duties and responsibilities include but are not limited to:
? Provide care management for clinically complex members in collaboration with internal and external stakeholders as needed, make referrals as necessary, participate in clinical staffing as needed, serve as an FFS health plan subject matter expert.
? Review clinical documentation to monitor, evaluate and authorize healthcare services. Review for medical necessity, appropriateness of services, quality of care, and compliance with State and Federal obligations governing the provision of covered behavioral and physical healthcare services.
? Obtain, review, analyze, and discuss report and data findings in order to identify, monitor, and evaluate specialized intervention strategies and outcomes for member populations, including SMI, and TRBHA.
? Collaborate with AHCCCS providers including SMI clinic, TRBHA, Medical Home or other treatment team members in order to provide technical assistance, training, and consultation on AHCCCS requirements and/or expectations to ensure compliance with the contractual, regulatory, & statutory obligations for covered services.
? Assist in the development of policies and procedures as required for delivery of covered behavioral health services.

Knowledge, Skills & Abilities (KSAs):


? Knowledge of Care Management/Case Management concepts, principles, and strategies.
? Knowledge of Medical and Behavioral healthcare management and delivery.
? Knowledge of Principles of medical nursing management and assessment.
? General knowledge of behavioral health service delivery system and the needs of individuals designated as SMI.
? Knowledge of HCPCS Levels I & II codes and, knowledge of International Classification of Diseases, DSM coding and medical billing guidelines.


? Skills with problem solving identification, evaluation, and initiation of appropriate action, nursing, and case management assessment.
? Nursing, and case management assessment skills.
? Excellent verbal/written communication skills.
? Organizational skills to coordinate, monitor and report on multiple cases simultaneously.
? Analytical skills to identify and correlate specific patterns, initiate investigations, submit findings and recommendations.
? Strong interpersonal skills in working with people of diverse cultures and socio-economic backgrounds.


? Strong ability to collaborate with others for mutually beneficial outcomes.
? Ability to interpret clinical information and assess implications for treatment.
? Ability to read, interpret, and apply complex rules and regulations.
? Ability to independently make decisions yet knowing when to elevate the decision.
? Ability to drive long distances when required.


? Possession of a current license to practice as a registered nurse in the State of Arizona.

? Certified Case Manager
? Three (3) years of relevant experience.

Pre-Employment Requirements:

* Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
* Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
* Travel is required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12 .) And have an acceptable driving record for the last 39 months including no DUI, suspension or revocations and less then 8 points on your license. If an Out of State Driver License was held within the last 39 months, a copy of your MVR (Motor Vehicle Record) is required prior to driving for State Business. Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.


Among the many benefits of a career with the State of Arizona, there are:
* 10 paid holidays per year
* Paid Vacation and Sick time off (12 and 13 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
* A top-ranked retirement program with lifetime pension benefits
* A robust and affordable insurance plan, including medical, dental, life, and disability insurance
* Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
* RideShare and Public Transit Subsidy
* A variety of learning and career development opportunities
* Opportunity to work 100% virtually or remotely on an ad-hoc basis (home office)

By providing the option of a full-time or part-time virtual/remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


Lifetime Pension Benefit Program
* Administered through the Arizona State Retirement System (ASRS)
* Defined benefit plan that provides for life-long income upon retirement.
* Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
* Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
* Voluntary participation.
* Program administered through Nationwide.
* Tax-deferred retirement investments through payroll deductions.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

Application Instructions

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