Job Description

Mainframe Operations Analyst

  • 525351
  • Full-time


Arizona Health Care Cost Containment System
Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork

The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.

AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry.

Come join our dynamic and dedicated team.

Mainframe Operations Analyst

Information Services Division (ISD)

Job Location:

Address: 801 E. Jefferson Street, Phoenix, AZ 85034

Posting Details:

Salary: $50,000 - $55,000

Grade: 21

Open Until Filled

Job Summary:

The Information Services Division (ISD) is looking for a highly motivated individual to join our team as an Mainframe Operations Analyst. This position is responsible for ensuring that agency mainframe and network processing requirements are met. This position works closely with the Technical Support staff in operational product installs and/or changes to the mainframe and network which impact the environment. This position monitors, reviews, analyzes and coordinates with application staff in identifying potential problems and resolutions prior to impacting production cycles.

Major duties and responsibilities include but are not limited to:

  • Analyze the production environment, processing performance and resource utilization, making recommendations to enhance and improve the overall processes of daily production schedule to better service our client both internal and external.
  • Implement into production all necessary new and/or modified changes to applications production environment as required, ensuring completeness as defined by standards.
  • Adjust the production schedule to meet the demands by altering various processes to accommodate the needs. Be flexible in scheduling to accommodate all requests for a given day, cycle, or job stream to ensure that agency department needs are met.
  • Recommend changes to policies, procedures, standards, and processes as required to establish a more effective and efficient operation. Assist and train staff as required to ensure that all functions of the operational area are performed in a complete and accurate manner.
  • Analyze and resolve production problems or abends which occur on production jobs, finding probable cause and resolution.
  • Setup and monitor the production schedules, making necessary modifications as required to satisfy the production environment. Review processes to ensure complete and accurate results are produced per job requirements.
  • Respond promptly to customer requests. Uses time efficiently, communicates activities and results as appropriate.
  • Produce various management reports that identify departmental performance as it relates to the production processing and operational environment. Completes other duties as assigned and is available to respond to on-call situations.
Knowledge, Skills & Abilities (KSAs):

Knowledge of:

  • Solid background and knowledge of computer hardware, mainframe operating system, mainframe software
  • Knowledge of project planning, analytical techniques and problem evaluation techniques
  • Solid knowledge of Job Control Language (JCL), system utilities and functional products such as TSO, ISPF, SDSF
  • Working knowledge of the automated operational software products, such as Control M/D/R; batch processing techniques; and standard operating procedures and techniques

Skill in:

  • Prioritize and plan work activities, meet deadlines and communicate results
  • Written and verbal communication skills and presentation skills
  • Analytical and problem solving skills
  • Interpersonal, people and customer service skills
  • Strong customer service skills
  • Solid knowledge of mainframe infrastructure technologies, job control to effectively maintain workflow
  • Personal computer skills such as Word, Excel, PowerPoint, Visio, etc; and training techniques

Ability to:

  • Organize, control, maintain and monitor work in process
  • Work collaboratively in teams and across organization
  • Work with minimal guidance, regularly participating in review of assigned and completed tasks
  • Work in a remote environment


  • Associate’s degree in Computer Sciences or closely related.
  • Three (3) or more years of experience in mainframe operations administration involving job scheduling functions (or equivalent experience).
Pre-Employment Requirements:

* Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.

* Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.

* Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) AND have an acceptable driving record for the last 39 months including no DUI, suspension or revocations and less than 8 points on your license. If an Out of State Driver License was held within the last 39 months, a copy of your MVR (Motor Vehicle Record) is required prior to driving for State Business. Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).


Among the many benefits of a career with the State of Arizona, there are:
* 10 paid holidays per year
* Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
* Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
* Other Leaves - Bereavement, civic duty, and military.
* A top-ranked retirement program with lifetime pension benefits
* A robust and affordable insurance plan, including medical, dental, life, and disability insurance
* Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
* RideShare and Public Transit Subsidy
* A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page


Lifetime Pension Benefit Program
* Administered through the Arizona State Retirement System (ASRS)
* Defined benefit plan that provides for life-long income upon retirement.
* Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
* Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
* Voluntary participation.
* Program administered through Nationwide.
* Tax-deferred retirement investments through payroll deductions.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing

Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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