Job Description

Deputy Director

  • 515985
  • Full-time


The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.

AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry.

Come join our dynamic and dedicated team.

Deputy Director

Office of the Director

Job Location:

Address: 801 E. Jefferson Street, Phoenix, Arizona 85034 

Posting Details:

Open until filled

Salary: $175,000 - $181,000 

Grade: E5  

Job Summary:

The Office of the Director (OOD) is looking for a highly motivated individual to join our team as a Deputy Director. Reporting to the Director, the Deputy Director for Community Engagement & Regulatory Affairs will perform work of considerable difficulty, ensuring regulatory compliance and advancement of the agency's key relationships with federal, community, legislative and tribal leaders. The Deputy Director for Community Engagement & Regulatory Affairs will be responsible for administration of the diverse day-to-day business operations, external stakeholder communication and collaboration, health care advocacy and programmatic activities of the Agency.

The position will oversee the work of senior level management including the Division of Community Advocacy & Intergovernmental Relations (DCAIR) and the Division of Fee-For-Service Management (DFSM) as well as the agency's Communications Office, Project Management Office and Legislative Affairs team. The Deputy Director will be required to function in both an administrative and programmatic capacity involving responsibility for specific program areas as well as general administrative duties. The Deputy Director also needs to be able to work effectively with program stakeholders and be able to communicate and facilitate discussions with various key groups regarding the evolving and changing nature of the program.

This position assumes responsibilities of the Director in his/her absence and/or at his/her discretion; manages high level critical issues for the agency at the local, state and federal levels; represents the agency with legislators, at legislative hearings or presentations; is directly responsible for the work performance of assigned agency divisions as well as indirect responsibility/oversight to all divisions as they provide support services to the agency in its efforts to provide high quality health coverage to Arizonans in needed in a fiscally responsible manner.

Major duties and responsibilities include but are not limited to:

  • Work with Division Heads to design long-range strategic plans; design and implement business strategies, plans and procedures; establish and implement organizational policy and procedures; analyze and recommend changes in organizational systems, policies and procedures and oversee implementation.
  • In conjunction with the agency Director, Deputy Director for Business Operations, Chief Medical Officer and Division Heads: Plan and ensure institutional effectiveness regarding all administrative, operational issues and integrated service delivery. Work with the agency's Executive Management team to develop and implement agency policy and procedures, as well as public communication and social media strategies for effective outreach and education.
  • Direct supervision of assigned Assistant Directors and team leads for communications, project management and legislative affairs, including indirect supervision as necessary in the absence of the Director and/or other Assistant Directors. Provide leadership, direction and support, especially for managing issues escalated and needing immediate response.
  • Lead, prepare or participate in stakeholder meetings, including State Medicaid Advisory Council, Tribal Consultation and other key workgroups, committee, councils, etc.; meet with stakeholders, legislators, health plan CEOs and/or health plan staff, providers, contractors, federal and state agency personnel and others as needed.
  • Act with full authority as agency Director in the Director's absence and/or at the Director's designation.
Knowledge, Skills & Abilities (KSAs):


  •  Medicaid policy and HIPAA regulations.
  •  Legislative process & procedures.
  •  Health care practices and programs, managed care delivery systems, state government, federal and state rules and regulations   pertaining to health care & compliance requirements.
  •  Data analysis and performance/operation metrics.
  •  Health care administration systems.
  •  Computer systems and applications.
  •  AHCCCS policies, procedures, systems and objectives.
  •  Budget development & fiscal management.
  •  Project management.


  •  Strategic planning & business development.
  •  Leadership, interpersonal & public speaking skills.
  •  Excellent & effective written, verbal & non­ verbal communication skills.
  •  Developing and maintaining effective working relationships.
  •  Developing comprehensive reports.
  •  Planning, organizing, prioritizing, delegating and supervising.
  •  Exercising initiative, judgment, problem-solving, decision-making, identifying and resolving problems.
  •  Skills in negotiation.


  •  Lead & motivate a senior level management team.
  •  Aptitude in decision making & problem solving.
  •  Analyze & interpret complex data.
  •  Demonstrated ability to lead in a changing environment.
  •  Anticipate and react calmly in emergency situations.

This position required possession of a valid AZ Driver's License.

Minimum: Master's degree in business administration, healthcare administration, public administration or closely related field & five years of work experience in operational management in a managed health care organization, public health care environment, and/or Medicaid policy. Demonstrated work experience in managing, motivating, and coordinating senior level staff.

Pre-Employment Requirements:

* Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
* Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
* Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) AND have an acceptable driving record for the last 39 months including no DUI, suspension or revocations and less than 8 points on your license. If an Out of State Driver License was held within the last 39 months, a copy of your MVR (Motor Vehicle Record) is required prior to driving for State Business. Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.


Among the many benefits of a career with the State of Arizona, there are:
* 10 paid holidays per year
* Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
* A top-ranked retirement program with lifetime pension benefits
* A robust and affordable insurance plan, including medical, dental, life, and disability insurance
* Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
* RideShare and Public Transit Subsidy
* A variety of learning and career development opportunities

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


Lifetime Pension Benefit Program
* Administered through the Arizona State Retirement System (ASRS)
* Defined benefit plan that provides for life-long income upon retirement.
* Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
* Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
* Voluntary participation.
* Program administered through Nationwide.
* Tax-deferred retirement investments through payroll deductions.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

Application Instructions

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