Job Description

Business Operations Manager

  • 526856
  • Full-time


Arizona Health Care Cost Containment System
Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork

The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.

AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry.

Come join our dynamic and dedicated team.

Business Operations Manager

Division of Business & Finance

Job Location:

Address: 801 E. Jefferson Street, Phoenix, AZ 85034

Posting Details:

Salary:  $60,500

Grade: 21

Closing Date: Open Until Filled 

This position is eligible for hybrid remote work (including virtual office arrangement).

Job Summary:

The Business Operations Manager supports the Division of Business & Finance (DBF), possessing an understanding of the division's general business operations. The position collaborates with relevant parties in the overall strategic implementation of the division's vision, mission, initiatives, and end goals to maximize the operating potential of the division.

Major duties and responsibilities include but are not limited to:
* Research operational issues and advise the Assistant Director which may affect the division and recommend solutions. Develop managerial tools, techniques, division policies, procedures & methods to increase efficiency in DBF. In collaboration with division management, develop and implement action plans to achieve divisional
and agency goals.
* Oversee posting of new or revised documents or information to the AHCCCS Website or internal AHCCCS Hub. Monitor requests for clarity and approval.
* Under the direction of the Assistant Director (AD), serve as the division budget manager, monitoring division administrative expenditures. Partner with other divisions to assist with their development and of annual administrative funding requests and monthly division administrative operating plans.
* Serve as Arizona Management System (AMS) manager for division. Regularly attend division huddle boards for all units and provide training to teams to implement AMS best practices. Establish division policies and standards for regular review of lead/lag metrics by management and alignment with huddle boards.
* Recommend expenditures in DBF spending plan. Oversees service for divisions equipment, supplies and secure services for all temporary staff as needed. Prepares purchase requisitions through the APP system accurately and in compliance with the State, AHCCCS and division's guidelines and within the spending plan.
* Maintain employee information tracking spreadsheets, master floor plan document, succession planning reports and supporting documentation, legislative report deliverables in SharePoint, and other reports or documents as instructed.
* Travel: Coordinate and prepare travel arrangements, reservations, registrations, and reimbursements. Complete and submit travel reimbursement for OOD as needed to assure timely submission and employee reimbursement.

Knowledge, Skills & Abilities (KSAs):

* Principles, concepts, and current practices of State government, including legislative and administrative processes, contracts, laws, rules, and regulations.
* Planning and research methods.
* Organizational structure of State government and management practices.
* Project management methodology and project control.
* Techniques to select a particular approach and ability to develop strategies for change to analyze develop or implement a policy.
* Personnel management and employee relations.
* Principles and practices of supervision and office management with an emphasis on streamlining operations, organizational analysis, and leadership skills.
* Fiscal management, governmental training and purchasing.

* Directing a comprehensive administrative services program.
* Excellent verbal and written communication.
* Project management and control.
* Organizational skills.
* Analysis and problem solving.
* Conducting employee relations activity in an effective way to resolve issues.
* Identifying where improvement is needed and ability to develop strategies for change.
* Microsoft Office applications; Word, Excel, Outlook, Power-point, Publisher, and other computer software, such as Google e-mail and calendar, Visio, Adobe Acrobat, Arizona Procurement Portal (APP), and Your Employee Services (Y.E.S.).

* Represent the division effectively and positively to others.
* Be objective when making decisions or recommendations regarding the division.
* Prioritize work load and responsibilities.
* Handle multiple work assignments and effectively change priorities.
* Prioritize day to day operations of the division.
* Research, collect and organize data.
* Work independently with minimal oversight.
* Initiate projects/recommendations for continuous quality improvement.
* Work with differing opinions and bring about compromise.
* Present ideas/recommendations/solutions to top management effectively.


* Four or more years experience in administrative assistance to a senior level manager, budget, or relevant area with increased responsibility over time. At least one year supervisory experience.

* Bachelor's degree in Business Administration or related field and experience in public or personnel administration.

Pre-Employment Requirements:

* Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
* Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).


Among the many benefits of a career with the State of Arizona, there are:
* 10 paid holidays per year
* Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
* Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
* Other Leaves - Bereavement, civic duty, and military.
* A top-ranked retirement program with lifetime pension benefits
* A robust and affordable insurance plan, including medical, dental, life, and disability insurance
* Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
* RideShare and Public Transit Subsidy
* A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page


Lifetime Pension Benefit Program
* Administered through the Arizona State Retirement System (ASRS)
* Defined benefit plan that provides for life-long income upon retirement.
* Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
* Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
* Voluntary participation.
* Program administered through Nationwide.
* Tax-deferred retirement investments through payroll deductions.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online