Job Description

Business Operations Administrator

  • 520353
  • Full-time


Arizona Health Care Cost Containment System
Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork

The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.

AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry.

Come join our dynamic and dedicated team.

Business Operations Administrator

Arizona Advisory Council on Indian Health Care

Job Location:

Address: 801 E. Jefferson Street, Phoenix, AZ 85034

Posting Details:

Salary: $75,00 - $85,000

Grade: 26

Open Until Filled

Job Summary:

The Business Operations Administrator serves as the go-to person for the Arizona Advisory Council on Indian Health Care (AACIHC), possessing an advanced understanding of the agency's general business operations, Memorandums of Understanding (MOU's) and Interagency Service Agreements (ISA's) in place with other State agencies, and relationship with Tribes and tribal entities, including, but not limited to, IGAs. The position collaborates with relevant parties in the overall strategic implementation of the agency's vision, mission, initiatives and end goals to maximize the operating potential of the agency.

Major duties and responsibilities include but are not limited to:
* Manage administrative functions for all division units, ensuring division-wide coverage and standardization of activities. Total of 5-8 direct reports - 3 Grant Managers, 1 Senior Epidemiologist, 1 Legislative Specialist, and additional other positions if budgeted for SFY25 (up to 3). Guide work teams for projects and works in conjunction with the Executive Project Coordinator on projects.

* Provides policy expertise to agency and grants oversight and management to agency, and Tribes and partners. Researches relevant federal, state and tribal law changes relevant to healthcare or that may affect social determinants of health as related to Tribes and provides policy and legislative advisement to Director of agency. Staying up-to-date on policy and regulation changes that may affect Tribes, from both state and federal agencies including, but not limited to, Health and Human Services (HHS), Centers for Medicare and Medicaid Services (CMS), Indian Health Services (IHS), Sate of Arizona, etc. Identifies communication needs for agency to stakeholders regarding policy matters, and coordinates external communications from agency regarding these.
* Under the direction of the Director, serves as the division budget manager, monitoring division administrative expenditures. Partner with Division of Business & Finance (DBF) & Budget to develop, prepare & present annual administrative funding requests to DBF/AHCCCS/Governor's Office & monthly division administrative operating plans. Lead planning for AACIHC task orders with procurement, including consulting contracts.
* Assists Director in conducting regular communication with designated stakeholders, including the AZ Governor's Office & the AZ State Legislature as required by A.R.S. 36-2902.02, to provide orientation & awareness of the AACIHC & American Indian health needs & establish relations for collaborative efforts to participate in action to improve the healthcare delivery systems to tribes in the state based on the priorities of the tribes & the AACOIHC.
* Facilitating the implementation of (5) Inter Governmental Agreements with Tribes, (2) Inter-agency Service Agreements with state partners, and (1) MOU between state agencies. Assists contractors with successful attainment of grant goals and deliverables and budget formation. Assists team members (grants managers, health educators, etc.) with health education efforts, policy education efforts, etc. to achieve identified agency deliverables.

Knowledge, Skills & Abilities (KSAs):

* Principles and practices of administration and management
* High level of knowledge regarding organizational structure of State government and agency/program rules; regulations and operating policies and procedures
* Federal and state law as it pertains to various agreements impacting the Indian health care system (e.g., Title XIX Demonstration Waivers, MOA's, MOU's or policies, existing or being developed at the state and federal levels)
* Budget development, analysis and management (e.g., federal and state appropriations processes)
* Basic knowledge of tribally approved research methods and American Indian data sources
* Tribal government structure and operational systems and protocols for effective coordination with Tribal Councils or leadership
* Various healthcare systems that exist that have relationship or impact on the delivery of healthcare for American Indians residing within the state
* Awareness and/or sensitivity to tribal cultural practices and traditions when communicating and meeting with the 22 tribes in the state
* Grants management and budgeting and implementation of IGAs with Tribes and ISAs with state partners
* State Medicaid, Department of Economic Security, Arizona Department of Health Services, Supplemental Nutrition Assistance Program, and other programs that can impact the health of Al/AN members throughout Arizona
* Medicaid and Medicare billing guidelines
* Policy expertise relating to healthcare topics

* Oral and written communication
* Grant writing and state and federal program compliance
* Computer technology experience with various software programs including but not limited to: Microsoft Products (Word, Excel, PowerPoint), Google Suites (Google Docs, Slides, Gmail, Forms, Sheets, Meets), Web-based meeting applications (Zoom, Google Meets and Microsoft Teams)
* Excellent verbal and written communication
* Project management and control
* Organizational skills
* Analysis and problem solving

* Plan, coordinate, analyze and establish priorities
* Develop effective operating procedures and supervise staff
* Understand state and federal policies and procedures related to Social Security Act programs (Medicare, Medicaid and the Children's Health Insurance Programs), the Indian Health Service (IHS) and other public health services
* Handle multiple work assignments and effectively change priorities
* Prioritize day to day operations of the division
* Research, collect and organize data
* Work independently with minimal oversight
* Work with differing opinions and bring about compromise
* Present ideas/recommendations/solutions to leadership effectively


Arizona Driver's License.

* Bachelor's degree in Healthcare Administration, Public Health, Business Administration OR; related field and 5 years of policy and management experience.

* Prior experience working with agency-level budget creation and management.

*  At least 5 years of health insurance billing experience.

Pre-Employment Requirements:

* Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.

* Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.

* Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) AND have an acceptable driving record for the last 39 months including no DUI, suspension or revocations and less than 8 points on your license. If an Out of State Driver License was held within the last 39 months, a copy of your MVR (Motor Vehicle Record) is required prior to driving for State Business. Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).


Among the many benefits of a career with the State of Arizona, there are:
* 10 paid holidays per year
* Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
* A top-ranked retirement program with lifetime pension benefits
* A robust and affordable insurance plan, including medical, dental, life, and disability insurance
* Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
* RideShare and Public Transit Subsidy
* A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


Lifetime Pension Benefit Program
* Administered through the Arizona State Retirement System (ASRS)
* Defined benefit plan that provides for life-long income upon retirement.
* Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
* Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
* Voluntary participation.
* Program administered through Nationwide.
* Tax-deferred retirement investments through payroll deductions.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online