Job Description

Business Analyst

  • 516896
  • Full-time


Arizona Health Care Cost Containment System
Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork

The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.

AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry.

Come join our dynamic and dedicated team.

Business Analyst

Information Service Division

Job Location:

Address:  801 E. Jefferson Street, Phoenix, AZ 85040

Posting Details:

Open until filled: 1st review of resumes on 04/14/2023

Salary: $57,500 - $60,500 

Grade: 24

Must reside in the State of Arizona 

This position is eligible for part-time/full-time remote work (including virtual office arrangement). 

Job Summary:

The Information Services Division is looking for a highly motivated individual to join our team as a Business Analyst. This position is responsible for working with the business units and an outside vendor to gather requirements for system service requests. The BA will also keep track of open tickets, help track delivery of product.

Major duties and responsibilities include but are not limited to:

  • Gather and Document Requirements 
  • Host and document notes from meetings.
  • Track reported issue, requested changes and priorities. 
  • Assist with system configuration, Unit Testing and User/Quality Assurance testing.
  • Assist Business Users to understand Vendor Documentation
Knowledge, Skills & Abilities (KSAs):


  • Knowledge of Medicare and Medicate systems. 
  • Knowledge of working with external vendors. 
  • Knowledge of Systems Development Life Cycle.


  • Skilled in understanding complex documentation and interpreting for a Business English audience. 
  • Skilled in both oral and written communication. 
  • Skilled in reading and understand contract language to ensure it’s being followed by external vendors. 


  • Ability to analyze complex system problems. 
  • Ability to interface with business users, stakeholders, and Vendor representatives at all levels.
  • Ability to stay organized in a extremely busy and complex system


  • Bachelor's degree and/or 5 years of experience in business analysis (or equivalent)


  • PMI certification and Lean or Six-sigma certification is a plus. 
  • 10+ years Business Analyst or Programmer Analyst experience, Programmer/Developer Background.
  • Demonstrated ability for documenting requirements, meeting records, change requests, industry standards associated with an SDLC. 
  • Familiarity with mainframe applications/languages (COBOL/IDEAL) as well as Cloud based User Interfaces. 
  • Experience with external vendor management.
Pre-Employment Requirements:

* Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
* Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
* Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) AND have an acceptable driving record for the last 39 months including no DUI, suspension, or revocations and less than 8 points on your license. If an Out of State Driver License was held within the last 39 months, a copy of your MVR (Motor Vehicle Record) is required prior to driving for State Business. Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.


Among the many benefits of a career with the State of Arizona, there are:
* 10 paid holidays per year
* Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
* A top-ranked retirement program with lifetime pension benefits
* A robust and affordable insurance plan, including medical, dental, life, and disability insurance
* Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
* RideShare and Public Transit Subsidy
* A variety of learning and career development opportunities

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


Lifetime Pension Benefit Program
* Administered through the Arizona State Retirement System (ASRS)
* Defined benefit plan that provides for life-long income upon retirement.
* Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
* Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
* Voluntary participation.
* Program administered through Nationwide.
* Tax-deferred retirement investments through payroll deductions.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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