Job Description


  • 510691
  • Full-time


Arizona Health Care Cost Containment System
Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork

The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.

AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry.

Come join our dynamic and dedicated team.


Division of Community Advocacy and Intergovernmental Relations

Job Location:

Address:  801 E Jefferson St, Phoenix, AZ 85034

Posting Details:

Open until filled: 1st review of resumes on 08/22/22

Salary: $46,000-$51,286  

Grade: 19

This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meeting of expected performance measures.

Job Summary:

The Division of Community Advocacy and Intergovernmental Relations (DCAIR) is looking for a highly motivated individual to join our team as an Advocate. This position will be responsible for the delivery of Special Assistance to individuals with Serious Mental Illness (SMI) with an identified need (as defined by A.A.C. R9-21-104) with activities that include, education regarding an individual’s rights, advocate on behalf of clients, assist clients in protecting their rights and obtaining needed services and actively participate in the grievance and appeal process as necessary.

Major duties and responsibilities include but are not limited to:
? Provide intensive advocacy by representing individuals with SMI identified as in need of Special Assistance in the services planning, discharge planning and administrative grievance and appeals processes.
? Represent clients with less complex needs and more basic issues. Conduct meetings via telephone, video conference and in person as deemed necessary.
? Provide information, technical assistance and facilitate informational resolution of issues with the Regional Behavioral Health Authority (RBHA) and care providers to meet the needs of the caller.
? Promote consumer rights protection through outreach, the distribution of educational materials and facilitation of group education in the community.
? Initiate service to all incoming special assistance notification including but not limited to, initial outreach welcoming members to Office of Human Rights, explaining the role and preparing the member advocacy chart for permanent assignment.
? Provide advocacy to individuals with SMI though service & discharge planning, grievance, and administrative appeals processes, with the assistance of the Lead Advocate, Supervisor and Manager.
? Complete weekly/monthly activity reports and database (case list) entries in a timely manner.

Knowledge, Skills & Abilities (KSAs):

? Basic structure and operation of the behavioral health system service and discharge planning processes and consumer rights.
? SMI grievance and administrative appeal processes, rules, statutes, and regulations that define the standards of care applicable to the behavioral health system.
? Understanding and practical implication of application of applicable regulations, policies, and procedures.
? Practical application of working with the SMI population and their natural and formal supports.
? Intermediate knowledge of Google suites and Microsoft products.
? Understanding of HIPAA.
? Understanding of Arizona Administrative Code R9-21.

? Negotiation skills including but not limited to collaborative communication.
? Strong interpersonal skills with people of diverse cultures and socioeconomic backgrounds and those in crisis.
? Effective written communication skills, including writing or reports and general correspondence.
? Time management and initiation, with ability to work with little or no supervision.
? Case preparation and presentation.
? Proficient at review and interpretation of policy and law.

? Communicate orally and in writing with members and their RBHA provider to facilitate resolution or presenting issues.
? Provide recommendations to the RBHA/MCO/provider for service delivery improvement.
? Present educational material and effectively present/educate on members rights protection through outreach and stakeholder engagement.
? Organize and prioritize multiple tasks and to re-prioritize as necessary.
? Conduct member meetings by telephone, video conference or in person as guided by standards of work and immediate supervisor.
? Research the Arizona Administrative Code R9-22 to enforce member rights.


? Two years of experience in Arizona’s public behavioral health field and one year of experience in the provisions of advocacy.

? Bachelor’s degree in psychology, sociology, social work, public health, law or similar field.

Pre-Employment Requirements:

* Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
* Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
* Travel is required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) AND have an acceptable driving record for the last 39 months including no DUI, suspension or revocations and less than 8 points on your license. If an Out of State Driver License was held within the last 39 months, a copy of your MVR (Motor Vehicle Record) is required prior to driving for State Business. Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.


Among the many benefits of a career with the State of Arizona, there are:
* 10 paid holidays per year
* Paid Vacation and Sick time off (12 and 13 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
* A top-ranked retirement program with lifetime pension benefits
* A robust and affordable insurance plan, including medical, dental, life, and disability insurance
* Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
* RideShare and Public Transit Subsidy
* A variety of learning and career development opportunities
* Opportunity to work 100% virtually or remotely on an ad-hoc basis (home office)

By providing the option of a full-time or part-time virtual/remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


Lifetime Pension Benefit Program
* Administered through the Arizona State Retirement System (ASRS)
* Defined benefit plan that provides for life-long income upon retirement.
* Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
* Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
* Voluntary participation.
* Program administered through Nationwide.
* Tax-deferred retirement investments through payroll deductions.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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