Job Description

Quality Assurance Manager

  • 500682
  • Full-time
  • Closing date: Sep 29 2021 MST


The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs, and a recipient of multiple awards for excellence in workplace effectiveness and flexibility. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry. AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona.

Quality Assurance Manager


Posting Details:

Salary: $80,000 - $90,000 

Grade: 29

Closing Date: 9/29/2021

Job Summary:

The Information Services Division (ISD) is looking for a highly motivated individual to join our team as a Quality Assurance Manager (QA). The Quality Assurance Manager will oversee a driven quality assurance team working remotely and on-site. This position will manage the day-to-day activities such as application development, executing manual and automation testing, process improvements to promote a result driven environment. As a manager this position will partner with divisions across the agency to fulfill the mission.

Job Duties:

* Responsible for planning, directing and managing a team of employees committed to ensuring quality of the application development, maintenance and enhancements for all PMMIS, Web, EDI/HIPPA and various Imaging application and HEAPlus interfaces to AHCCCS. Establish goals and objectives for the operations of the department and implement strategies to improve the overall efficiency of the department. Ensure State and Federal Legislation that requires system changes are coded and effectively implemented by deadline.

* Directs a remote onshore quality assurance team in writing, reviewing, and executing manual and automation test cases in support of AHCCCS applications and processes. Responsibility for the evaluation of test results against expected results, implements improvements to processes and recommends alternative testing as needed. Drafts, revises and approves test plans while managing to project timelines.

* Coach and develop staff so that project work is completed successfully and staff understand and perform project functions.

* Establish or participate in the establishment of policies and standards development for the division and agency regarding all areas of the Software Development Life Cycle (SDLC). Participates in the review of all division policies/procedures/standards.

Knowledge, Skills & Abilities (KSAs):

* Knowledge of writing, reviewing, building, designing, and executing manual and automation test cases in support of sprint activities.

* Knowledge of feature development review to analyze requirements, scope and test scenarios.

* Knowledge of strategic planning to develop goals/objectives for the department.

* Knowledge of management principles to mentor and lead staff toward the successful completion of assignments.

* Written and verbal communications skills to allow effective communication with upper management, peers, subordinates, clients, and customers.

* Ability to establish and maintain effective policies and procedures regarding the operations of the department.

* Ability to plan based on the goals and objective of the department.

Selective Preference(s):

* Managed care or Medicaid experience.

* Multiple years of experience in a Quality Analyst role.

* Over two years of management experience

* Prior experience with test automation.


At AHCCCS, we promote the importance of work/life balance by offering workplace flexibility and a variety of learning and career development opportunities. Among the many benefits of a career with the State of Arizona, there are 10 paid holidays per year, accrual of sick and annual leave, affordable medical benefits and participation in the Arizona State Retirement Plan.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-417-4497.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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