Job Description

05/29/2020 07/10/2020
PHOENIX 70,000.00-80,000.00

Arizona Health Care Cost Containment System

Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Teamwork

Organizational Development and Learning Administrator


First Resume Review: 06/05/2020

This position will remain open until filled.

Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid Agency, is driven by the passion to deliver comprehensive and cost effective health care to Arizonans in need. AHCCCS is nationally acclaimed as a model for other Medicaid programs and recipient of multiple awards for excellence in workplace effectiveness and flexibility.

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results. State employees are highly engaged, collaborative and embrace a culture of public service. Visit our careers page to learn more about AHCCCS. Use your skills to benefit others; join the AHCCCS Team!


The Human Resources and Development is looking for a highly motivated individual to join our team as an Organizational Development & Learning Administrator. Are you passionate about Organizational Development and Learning (OD&L) and looking to join a vibrant team of professionals committed to helping the organization and others achieve excellence? If so, then we have an exciting opportunity for you!  Reporting directly to the Chief Human Resources Officer, the OD&L Administrator will be responsible for leading the development, implementation and assessment of a wide range of Agency, Division, work group and individual programs and initiatives in response to complex organizational issues, workforce needs and emerging trends. Working in a partnering capacity with the executive team and division leadership, the OD&L Administrator will lead, advise and develop strategies to address a wide range of needs that include workforce development (leadership and employee), organizational change, strategic and succession planning, surveys, and assessments in support of the Agency culture.

If you’re interested in supporting the growth and engagement of our most important asset - the committed professionals of AHCCCS, then please apply! You will play a key role in fostering a culture of engagement, continuous quality improvement and learning and organizational excellence in alignment with the strategic direction of the Agency.

Essential duties and responsibilities include but are not limited to:

* Driving the creation of measurable, sustainable human capital management programs

* Pro-actively responding to team building, employee growth and leadership development needs

* Strategically anticipating Agency workforce development needs

* Providing internal coaching as needed or securing external coaching engagements as needed

* Providing strategic direction in the area of organizational effectiveness, and employee learning and leadership development

* Directing OD related studies and making recommendations on process improvement in order to promote maximum efficiency in human capital utilization

* Managing topic areas and content for employee-specific communications

* Facilitating and participating in Agency committees and work groups

* Overseeing the design and implementation of succession and knowledge management plans

* Overseeing development and administration of Agency development and learning programs - both classroom and computer-based

* Evaluating progress on various programs or initiative and interpreting and communicating results

* Directing the preparation of reports and presentations

* Identifying trends or patterns of behavior and providing strategic and systemic solutions to address

* Supporting the Agency's lean management system, developing related change management strategies, and incorporating lean management into leadership development, succession planning, and employee engagement and retention strategies


* Solid understanding of adult learning theories, strategies and accepted practices

* Instructional design concepts, principles, theories and applications

* E-Learning design principles, strategies, and techniques

* Learning management systems and software

* Global and cultural awareness

* Coaching and mentoring principles and practices

* Technical and creative writing (storytelling and narrative styles)

* Career development and employee learning and development theory and how to successfully apply them within an organization

* Organizational development and administrative practices

* Management, supervision, personnel and performance management

* Principles of change management

* Strategic planning and consultative approaches

* Effective leadership behaviors

* Motivation techniques and rewards strategies

* Needs analysis, instructional strategies, design, and formative/summative evaluation

* Various writing styles, as well as grammar, punctuation, spelling, and sentence/paragraph mechanics 

* Training and classroom facilitation techniques in a variety of settings

* Various assessment models and strategies


* Writing instructional goals and objectives

* Multi-tasking and working with diverse clients and subject matter experts 

* Qualitative educational research including front-end analysis and evaluation

* Connecting theoretical learning to practical application

* Leading and motivating teams

* Building and maintaining relationships

* Influence and persuasion

* Meeting facilitation and presentation skills

* Effective communication verbally and in writing

* Planning, designing, and evaluation of effective staff training and group facilitation and training programs

* Leading, managing and supervising staff to include planning, organizing, and directing workforce initiatives

* Problem solving, analysis, delegation, and decision making

* Setting and monitoring measurable goals

* Leadership and organizational development skills


* Articulate desired performance outcomes

* Organize, execute and evaluate initiatives

* Drive accountability among staff

* Provide insight into various situations

* Maintain confidentiality

* Think innovatively

* Communicate effectively verbally and in writing at a high level

* Collect, analyze and report data

* Effectively coach and mentor staff

* Develop and maintain professional relationships internally and externally

* Effectively manage multiple projects, Agency initiatives, and meet deadlines  

* Plan, organize, coordinate, execute, evaluate and improve learning programs

* Assess learner achievement based on course competencies

* Motivate and effectively influence others to implement change


* At least 10 years progressive experience in Organizational, Leadership or Professional Development field, leading teams in the areas of OD/OE and EL/LD or a related field such as

* Executive leadership experience with positional responsibilities for staff development, team performance and results, and both tactical and strategic planning responsibilities

* CPLP, ATD Certified Professional in Learning and Performance is preferred but not required

Position may be required to perform work and attend meetings at alternate locations and/or travel when necessary, which requires the use of either a state or personal vehicle. An employee in this position must sign a State of Arizona Driver Authorization form when hired, which allows AHCCCS to obtain the motor vehicle driving record of the employee


At AHCCCS, we promote the importance of work/life balance by offering workplace flexibility and a variety of learning and career development opportunities. Among the many benefits of a career with the State of Arizona, there are 10 paid holidays per year, accrual of sick and annual leave, affordable medical benefits and participation in the Arizona State Retirement Plan. Click here to learn more about benefits.


Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 417-4678. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. AHCCCS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

Click the APPLY NOW button to submit your application.

For technical assistance, email or call 602-542-4700.

Application Instructions

Please apply for this position by following the link provided below. A new window will open on your screen and you will be directed to the Arizona Health Care Cost Containment System (AHCCCS) employment website.

Apply Online