Division of Member Services (DMS)

The Division of Member Services (DMS) is responsible for AHCCCS eligibility and for the enrollment of members into health plans. DMS is also responsible for the accuracy of eligibility determinations, including oversight of Medicaid eligibility completed at Department of Economic Security (DES), as well as the integrity of member data stored in our automated systems. DMS has primary responsibility for communication with AHCCCS members.

DMS places great emphasis on being customer focused and providing superior customer service, repeatedly receiving high marks on customer surveys. The division offers a variety of entry and professional level positions and promotional opportunities in a high performing culture that emphasizes quality, timeliness, and accuracy. Here at DMS we respect all of our employees and value the roles, skills, experiences, ideas, and recognize they are the most important resource of our organization. We are committed to the success, development, and well-being of each employee, and foster an environment where they feel meaningfully engaged, respected and appreciated. The kindness and unselfish spirit of DMS staff is unsurpassed.