Information Services Division (ISD)

The Information Services Division (ISD) is responsible for a full range of IT services, including new development, maintenance and scheduling of production systems, networking and system security.

The Information Services Division (ISD) is responsible for providing and securing all information technology services necessary to support the administrative and programmatic functions of the agency, and for safeguarding agency electronic data, technical infrastructure, communications networks, and application systems.

Application Services - Application Services creates new and modifies existing computer applications as enhancements and/or changes are needed in performing agency business. A standard CMM Level 2 certified development process is followed including requirements analysis, design, development, testing, training, implementation, and maintenance of system applications

Infrastructure Services – Infrastructure Services provides the technical infrastructure, software tools, equipment, and the interface to the ADOA Data Center needed to support the systems used at agency locations. A customer support desk supports the resolution of technical inquiries and problems.

Administrative Services – Administrative Services provides secured access to agency systems and data ensuring compliance with HIPAA Security Standards. A web team develops and supports agency websites, internal and SharePoint applications.