Information Services Division (ISD)
The Information Services Division (ISD) is responsible for a full range of Information Technology services, including application development, production support, systems architecture, networking, and enterprise security.
ISD provides and secures all information technology services necessary to support the administrative and programmatic functions of the agency, and safeguards agency data, technical infrastructure, communications networks, and application systems.
Application Services - The Application Development Services team creates and modifies existing computer applications (both Mainframe and web applications) as enhancements and/or changes are needed to support agency business. Following best practices in software development practices, including agile and waterfall methodologies, the division oversees all phases of the SDLC: analysis, requirements, design, development, testing, training, implementation, and maintenance of system applications.
Infrastructure Services – Infrastructure Services provides the technical infrastructure, software tools, and equipment needed to support the agency’s technology. Teams include Customer Support, Desktop Support, Network Administration, Governance, Risk and Compliance, and Data Warehouse.
Administrative Services – Administrative Services, the backbone of the division, assists with personnel issues, funding sources, federal and state reporting requirements, department budgeting, and project management.
Engineering and Architecture – The engineering and architecture teams provide the framework for which all systems reside. These teams work across several areas of expertise, including mainframe, network, security, and server/desktop disciplines.