Division of Community Advocacy & Intergovernmental Relations (DCAIR)

The Division of Community Advocacy and Intergovernmental Relations houses various functions that interface with our members, families, and other stakeholders to ensure a clear, two-way path of information flows between the agency and the community. These functions include:

Office of Human Rights
Office of Individual and Family Affairs
Office of Federal Relations and Communications
Committees, Councils, Workgroup and Stakeholder Engagement

Office of Human Rights

The Office of Human Rights (OHR) is the State Advocacy Office established by the Arizona Administrative Code (A.A.C.), R9-21-104. OHR provides advocacy to individuals determined to have a Serious Mental Illness (SMI) to help them understand, protect and exercise their rights; facilitate self-advocacy through education; and obtain access to behavioral health services in the publicly funded behavioral health system in Arizona. OHR primarily represents individuals with an SMI and in need of Special Assistance -- that is, individuals who are unable to independently express their goals and preferences and protect their rights -- in service and discharge planning and in the grievance and appeal processes. OHR also provides advocacy assistance to individuals with a SMI, with a focus on facilitation of discharge from behavioral health facilities to a community setting that is the “least restrictive environment” with the appropriate supports, grievances involving rights violations and appeals involving access to covered services. OHR has staff in three offices: Phoenix, serving central Arizona; Tucson, serving southern Arizona; and Flagstaff, serving northern Arizona.

Office of Individual and Family Affairs

The Office of Individual and Family Affairs (OIFA) promotes recovery, resiliency and wellness for individuals with mental health and substance use challenges and their families. OIFA builds partnership with individuals, families, youth, communities, organizations and key stakeholders.

OIFA, in partnership with the community, advocates for the development of environments that are welcoming to individuals and families; establishes structures to promote diverse youth, family and individual voice throughout Arizona; ensures peer support and family support are available to all persons receiving services and their families; and delivers various presentations and trainings in the community.

Office of Federal Relations and Communications

The Office of Federal Relations and Communications develops AHCCCS state and federal legislative initiatives and legislation. The team includes

Federal Relations Administrator.
State Plan and Health Policy Manager.
Waiver Manager.
Tribal Liaison.
Public Information Officer.
Graphic Designer.

This office serves as the liaison and point of contact with the Centers for Medicare and Medicaid Services (CMS) on Title XIX and XXI policy issues; maintains regular communication with the Office of the Governor and the State’s health policy advisor; coordinates quarterly Tribal Consultation meetings and ad hoc meetings as needed with Arizona tribal communities and Indian Health Services; advises the Director and Governor’s Office on issues related to health care policy; and disseminates public information.

Committees, Councils and Workgroups

As health care delivery issues arise, DCAIR routinely engages with our communities to educate, inform and solicit feedback from members, families, providers and stakeholders, and to facilitate various workgroups to address health care needs.