Division is Health Care Advocacy &

Advancement (DHCAA)

The Division of Health Care Advocacy and Advancement houses all of the functions that interface with our Members, Peers, Family Members and other stakeholders in our program. These areas are very important as they ensure the voice of the community is heard.

The Human Rights Committee’s, were created by Arizona Legislature to assist AHCCCS and the RBHA's in promoting the rights of children and adults who receive publicly funded behavioral health services. The Human Rights Committees are comprised of volunteers with an array level of experts. These committee’s provide independent oversight to ensure the rights of members are protected. Other entities involved with Human Rights are the State Medicaid Advisory Committee, the ALTCS Advisory Council and the Behavioral Health Planning Council which is an advisory body to AHCCCS. These committees are comprised of providers, members, family members, tribal representatives, advocates, mental health professionals and representatives from state agencies which review, monitor and evaluate the adequacy of behavioral health services in Arizona as well as develop and implement the State Comprehensive Mental Health Services Plan for Children and Adults. This ensures all of Arizona’s SMI population is represented.

Office of Human Rights

The Office of Human Rights (OHR) is part of the Arizona Health Care Cost Containment System (AHCCCS), Division of Health Care Advocacy and Advancement (DHCAA). OHR is the State Advocacy Office Established by the Arizona Administrative Code (A.A.C.), R9-21-104. OHR provides advocacy to individuals determined to have a Serious Mental Illness (SMI) to help them understand, protect and exercise their rights, facilitate self-advocacy through education and obtain access to behavioral health services in the publicly funded behavioral health system in Arizona.

OHR primarily represents individuals with a SMI and in need of Special Assistance -- that is, individuals who are unable to independently express their goals and preferences and protect their rights -- in service and discharge planning and in the grievance and appeal processes. OHR also provides advocacy assistance to individuals with a SMI, with a focus on facilitation of discharge from behavioral health facilities to a community setting that is the “least restrictive environment” with the appropriate supports, grievances involving rights violations and appeals involving access to covered services.

OHR also performs other functions, including: providing information, referral and/or technical assistance; maintaining a list of all individuals determined to be in need of Special Assistance to help ensure that their needs are being met; conducting outreach at psychiatric inpatient facilities and other behavioral health settings; identifying and addressing systemic issues; reviewing Incident and Accident Reports and Seclusion/Restraint Reports and addressing any individual rights and systemic issues; developing educational documents for individuals who have been determined to be SMI on rights, self-advocacy and other topics; and conducting educational sessions for individuals in the system, Regional Behavioral Health Authorities staff/provider staff and other stakeholders on various topics. The ultimate goal of OHR’s advocacy in all of these areas is to help ensure that each individual’s path to recovery is as barrier-free as possible.

The Office of Human Rights has staff in three offices throughout the state: Phoenix, which serves central Arizona; Tucson, which serves southern Arizona; and Flagstaff, which serves northern Arizona.

Office of Individual and Family Affairs The Office of Individual and Family Affairs (OIFA) promotes recovery, resiliency and wellness for individuals with mental health and substance use challenges and their families. OIFA builds partnership with individuals, families, youth, communities, organizations and key stakeholders. More information can be found at the following links: http://www.azdhs.gov/bhs/oifa.htm