Job Description

Financial Eligibility Specialist

  • 502623
  • Full-time
  • Closing at: Nov 14 2021 at 23:55 MST


The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs, and a recipient of multiple awards for excellence in workplace effectiveness and flexibility. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry. AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona.

Financial Eligibility Specialist

Posting Details:

Salary: $37,903 

Grade: 16

Closing Date: 11/14/2021

Job Summary:


The Division of Member and Provider Services (DMPS) is looking for a highly motivated individual to join our team as a Program Services Evaluator 3 (Grade 16); working title is Financial Eligibility Specialist. This is a Statewide recruitment for various Office locations within Arizona. Candidates will be required to work in an office environment, in a call center-based environment, and/or in a virtual home environment depending on business needs and/or location. Either environment will require the PSE to provide customer service and process applications, changes and renewals, and will have data driven performance measures; and if applicable, call center level reporting and monitoring. Salary of $37,903/year. Major duties and responsibilities include but are not limited to:

Job Duties:

* Gather, verify and update financial information.

* Use various computer-based programs to determine financial eligibility of applicants.

* Interview customers in-person or over the phone, depending on work environment.

* Manage a large dynamic caseload with productivity, timeliness and quality measurements.

* Due to COVID-19 precautions work activities, to include training, will be in a virtual environment utilizing State equipment unless the employee does not have the required high speed internet capabilities of: an Internet connection with upload speeds of at least 3 Mbps and download speeds of at least 50 Mbps that is VPN capable.

* As part of the selection process, candidates will receive an email request to complete a testing and writing exercise within a required timeframe.

* Due to COVID-19 precautions the recruiting process has been adjusted to meet the standard health guidelines outlined by the State. Interviews will be conducted virtually and may also be by way of video conference utilizing a platform like Google Meet/Hangouts or WebEx/Zoom.

Knowledge, Skills & Abilities (KSAs):

* Knowledge of email and computer usage.

* Skilled in written and verbal communication.

* Customer service skills.

* Skilled in basic math.

* Ability to organize and prioritize.

* Ability to use logic and problem solving.

Selective Preference(s):

* Bilingual (Spanish) is a plus, but not required

* If you reside in Phoenix metropolitan area, you may be assigned to work in office at 801 E. Jefferson, Phoenix, Arizona.

Pre-Employment Requirements:

* High school diploma or GED.


At AHCCCS, we promote the importance of work/life balance by offering workplace flexibility and a variety of learning and career development opportunities. Among the many benefits of a career with the State of Arizona, there are 10 paid holidays per year, accrual of sick and annual leave, affordable medical benefits and participation in the Arizona State Retirement Plan.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-417-4497.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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