Job Description

PHOENIX 140,000.00-165,000.00

Arizona Health Care Cost Containment System

Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Teamwork

Deputy Director for Business Operations


First Resume Review: 01/14/2019

This position will remain open until filled.

Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid Agency, is driven by the passion to deliver comprehensive and cost effective health care to Arizonans in need. AHCCCS is nationally acclaimed as a model for other Medicaid programs and recipient of multiple awards for excellence in workplace effectiveness and flexibility.

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results. State employees are highly engaged, collaborative and embrace a culture of public service. Visit our careers page to learn more about AHCCCS. Use your skills to benefit others; join the AHCCCS Team!


The Office of the Director (OOD) is looking for a highly motivated individual to join our team as a Deputy Director for Business Operations. The Deputy Director for Business Operations will be responsible for administration of the diverse day-to-day business and programmatic activities of the Agency. This position will oversee the work of senior level management including the Division of Business and Finance, Division of Member Services, Information Services Division, Office of Continuous Improvement and project management. Major duties and responsibilities include but are not limited to:

* Work with the Division Heads to: design long-range strategic plans; design & implement business strategies, plans & procedures; establish & implement organizational policies & procedures; analyze & recommend changes in organizational systems, policies & procedures and oversee implementation.

* In conjunction with the Director, Deputy Director for Health Plan Operations, Chief Medical Officer & Division Heads, plan & ensure institutional effectiveness regarding assigned administrative & operational issues & service. Work with the Agency Director to develop and implement agency policies and procedures.

* Direct supervision of assigned division Assistant Directors and unit leaders (Division of Business and Finance, Information Services Division, Division of Member Services, Office of Continuous Improvement) as well as indirect supervision as necessary in the absence of the Director and/or other Assistant Directors. Provide leadership, direction, and support.

* As required, participate and/or meet with stakeholders, legislators, health plan CEOs and/or Medical Directors, contractors, federal & state agency personnel & others.

* Act as full authority as AHCCCS Director in the Director's absence or at his/her designation.


* Knowledge of Medicaid policy as well as federal and state rules and regulations pertaining to health care & compliance requirements

* Knowledge of health care administration systems, including eligibility systems; computer systems and applications; budget development and fiscal management

* Knowledge of AHCCCS policies, procedures, systems and objectives

* A minimum of 5 years executive leadership experience

* Experience in exercising initiative, judgment, problem-solving, decision-making, identifying and resolving problems

* Strong ability to analyze & interpret complex data and effectively employ performance/operation metrics


* Demonstrated ability to lead in a changing environment


* Master's degree in business administration, healthcare administration, public administration or closely related field & five years of work experience in operational management in a managed health care organization, public health care environment, and/or Medicaid policy.                                          

* Demonstrated work experience in managing, motivating, and coordinating senior level staff.


At AHCCCS, we promote the importance of work/life balance by offering workplace flexibility and a variety of learning and career development opportunities. Among the many benefits of a career with the State of Arizona, there are 10 paid holidays per year, accrual of sick and annual leave, affordable medical benefits and participation in the Arizona State Retirement Plan. Click here to learn more about benefits.


Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 417-4497. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. AHCCCS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

Click the APPLY NOW button to submit your application.

For technical assistance, email or call 602-542-4700.

Application Instructions

Please apply for this position by following the link provided below. A new window will open on your screen and you will be directed to the Arizona Health Care Cost Containment System (AHCCCS) employment website.

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