Job Description

PHOENIX 42,250.00-49,999.00

Arizona Health Care Cost Containment System

Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Teamwork

Community Affairs Liaison


First Resume Review: 07/18/2019


Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid Agency, is driven by the passion to deliver comprehensive and cost effective health care to Arizonans in need. AHCCCS is nationally acclaimed as a model for other Medicaid programs and recipient of multiple awards for excellence in workplace effectiveness and flexibility.

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results. State employees are highly engaged, collaborative and embrace a culture of public service. Visit our careers page to learn more about AHCCCS. Use your skills to benefit others; join the AHCCCS Team!


The newly established Division of Community Advocacy and Intergovernmental Relations (DCAIR) ensures Health Plan and Program Contractors’ resolution of consumer affairs and human rights issues and compliance with related aspects of their contracts. The DCAIR is looking for a highly motivated individual to join our team as a Community Affairs Liaison. This position is responsible for providing assistance to the Independent Oversight Committees including obtaining requested information, responding to inquiries and objections, arranging for requested advisors or consultants (subject to the availability provide of funding), providing training relating to member rights, providing technical assistance to Committees or Health Plan Liaisons, assisting in the preparation of committees' annual report and facilitating problem resolution. Major duties and responsibilities include but are not limited to:

* Monitors compliance of Contractor deliverables, provides technical assistance to Committees or Health Plan Liaisons. Ensure required reports are uploaded and available for Committee review.

* Maintains records relating to the operation of each individual committee, including: correspondence between AHCCCS and the committees, nomination forms, appointment letters, letters of authority (site visits), reports, guidelines or by-laws, meeting minutes/agendas, potential member tracking for each committee, AHCCCS deliverables tracker, and AHCCCS task tracker for each committee, etc.                                                       

* Facilitates problem resolution between Committee and RBHAs, Arizona State Hospital, State Medicaid Advisory Committee, ALTCS with respect to issues such as untimely submission of reports, illegible reports and the redacting of personally identifying information, etc.

* Provides and arranges trainings or technical assistance requested by the committees, including human rights, open meeting law, confidentiality, special assistance, grievance and appeals process, PSRB, peer; support, SMI covered services, etc.

* Community outreach. Attends statewide recruitment fairs to recruit potential committee member and reviews applications for the appointment of the members to the committee by forwarding nomination recommendations to the ADOA. Routine training on Independent Oversight roles and human rights.

* Facilitates and provides administrative support to the committees, including: copying needs, expense reimbursement, correspondence development, distribution and posting and preparing reports.

* Assist the committees (all others at AHCCCS), upon request, with the preparation of correspondence, meeting set up and preparation.


* Structure and operation of the behavioral healthcare system.

* Open meeting law requirements.

* Deliverable requirements and knowledge of Arizona Administrative Code compliance.

* Strong interpersonal skills in working with people of diverse cultures and socioeconomic backgrounds and those in crisis.

* Time management and initiative, with ability to work with little or no supervision.

* Ability to present educational material and effectively present/educate on members rights and protection through outreach and stakeholder engagement.

* Communicate in writing in a clear and concise manner.


* Bachelor's or Master's degree in public health, psychology, social work, nursing, law, or a related field. Three to five years of direct work experience in providing or administering behavioral health services. Direct experience working within the public behavioral health system in Arizona. Bilingual - Spanish/English.


At AHCCCS, we promote the importance of work/life balance by offering workplace flexibility and a variety of learning and career development opportunities. Among the many benefits of a career with the State of Arizona, there are 10 paid holidays per year, accrual of sick and annual leave, affordable medical benefits and participation in the Arizona State Retirement Plan. Click here to learn more about benefits.


Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 417-4497. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. AHCCCS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

Click the APPLY NOW button to submit your application.

For technical assistance, email or call 602-542-4700.

Application Instructions

Please apply for this position by following the link provided below. A new window will open on your screen and you will be directed to the Arizona Health Care Cost Containment System (AHCCCS) employment website.

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