Job Description

10/14/2020 10/26/2020
PHOENIX 44,000.00-0.00

Arizona Health Care Cost Containment System

Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Teamwork

Case Management Support Specialist

First Review October 21, 2020

This position to remain open until filled.

Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid Agency, is driven by the passion to deliver comprehensive health care to Arizonans in need. AHCCCS is nationally acclaimed as a model for other Medicaid programs and recipient of multiple Sloan Awards for excellence in workplace effectiveness and flexibility. Visit our careers page to learn more about AHCCCS. Use your skills to benefits others; join the AHCCCS Team!


The Division of Fee for Service Management (DFSM) is looking for a highly motivated individual to join our team as a Case Management Support Specialist. This position is responsible for processes and projects related to the care management efforts for AIHP members. Major duties and responsibilities include but are not limited to:

* Will work closely with Care Management Systems Unit (CMSU) nurse case managers and other CMSU staff on coordination of care for AIHP members, including care management and care coordination support functions.

* Monitoring, processing and distribution of care management referrals, outreach, documentation and follow-up as directed.

* Will serve as the lead for care management projects, including research, development and maintenance of care management resources, processes and desk levels, and tracking and reporting of care management outcomes and data.

* Outreach to IHS/638 and non IHS/638 facilities to establish relationships and maintain facility contacts and resource data.

* Respond to provider inquiries related to prior authorization processes, denials, reconsiderations, and other CMSU processes.

* Serve as back up to other CMSU team functions.

Minimum Qualifications

* Knowledge of healthcare delivery systems, member psychosocial and medical needs, and mechanisms necessary for coordination and delivery of services.

* Monitoring, processing and distribution of care management referrals, outreach, documentation and follow-up as directed.

* Interpersonal skills in working and communicating with agency management, providers and individuals from diverse cultures and socioeconomic backgrounds.

* Proficiency in organizational skills for setting priorities, workload and record keeping.

* Proficiency in oral and written communication.

* Ability to read, interpret and apply complex rules and regulations; to work independently and as part of a team, and to know when to elevate an issue/concern.

Preferred Qualifications

* Experience in working with tribal facilities and the various health care delivery systems in which tribal members may receive services.

* Previous experience working in care coordination and familiarity with principles of case management.

* Intermediate experience with Microsoft Office Suite applications.

* Experience with research, analysis, tracking and reporting of data.


At AHCCCS, we promote the importance of work/life balance by offering workplace flexibility and a variety of learning and career development opportunities. Among the many benefits of a career with the State of Arizona, there are 10 paid holidays per year, accrual of sick and annual leave, affordable medical benefits and participation in the Arizona State Retirement Plan. Click here to learn more about benefits.

**Connect with us on Twitter @AHCCCSCareers and LinkedIn**

E-Verify: All newly hired employees will be subject to the E-Verify Employment Eligibility Verification Program.

Reasonable Accommodation Request: Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 417-4076. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. AHCCCS is an Equal Employment Opportunity Employer.

Please note: AHCCCS does not provide status updates on positions in recruitment. The notification received via email is confirmation that your resume was successfully submitted. Applicants selected to move forward in the interview process will be contacted.

If you experience issues while applying for this position, please dial 602-542-4700 and select option 9 for assistance.

Application Instructions

Please apply for this position by following the link provided below. A new window will open on your screen and you will be directed to the Arizona Health Care Cost Containment System (AHCCCS) employment website.

Apply Online