Job Description

PHOENIX 46,924.00-65,998.00

Arizona Health Care Cost Containment System

Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Teamwork

Bureau Chief


First Resume Review: 12/07/2018

This position will remain open until filled.

Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid Agency, is driven by the passion to deliver comprehensive and cost effective health care to Arizonans in need. AHCCCS is nationally acclaimed as a model for other Medicaid programs and recipient of multiple awards for excellence in workplace effectiveness and flexibility.

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results. State employees are highly engaged, collaborative and embrace a culture of public service. Visit our careers page to learn more about AHCCCS. Use your skills to benefit others; join the AHCCCS Team!


The Division of Health Care Advocacy & Advancement (DHCAA) ensures Health Plan and Program Contractors’ resolution of consumer affairs and human rights issues and compliance with related aspects of their contracts. The DHCAA is looking for a highly motivated individual to join our team as a Bureau Chief. The purpose of this position will be to serve as the AHCCCS representative in the community and stakeholder discussions and lead the Office of Individual and Family Affairs team as supervisor of all other team members including the coordination of any volunteer activities within the office. The position must be available to provide support to team members at all times; participate in community and stakeholder meetings throughout the State at varying times, including evenings and weekends and; participate in strategic planning and policy development activities. Major duties and responsibilities include but are not limited to:

* Establish avenues for services recipients and families to participate in activities at all levels of the healthcare system, seek to understand their concerns, remove barriers to inclusion in continuous quality improvement efforts and resolve issues negatively impacting the system of care. Anticipated activities include representing AHCCCS in a multitude of community and stakeholder discussions

* Provide training, technical assistance and related instructional materials to adults, youth and families on areas such as leadership and advocacy skills, program development, resource identification and coordination. Ensuring parent and peer support programs (self-help initiatives) are available to all service recipients and families throughout the state.

* Serve as a key member of the AHCCCS team; informing AHCCCS Executive Team members of areas of concern and continuously offer insight into how to improve the service delivery system. Anticipated activities include researching evolving, promising and best practices; particularly in the area recovery-focused behavioral health service delivery.

* Prepare documents (e. g. agendas, meeting minutes, etc.) and reports on outcomes and plan progress to improve adult, youth and family voice in leadership and service delivery. Support a diverse multi-culture workforce that reflects the community, promotes equal opportunity at all levels of AHCCCS's system of care, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

* Supervise, coach and mentor team members.

* Monitor contractual and grant requirements related to adult, youth and family voice and inclusion as partners in the service delivery system. Ensure family and peer support programs (self-help initiatives) are available to service recipients and their families throughout the state. Oversight of outreach & advocacy for foster families.


* Strong knowledge of issues and concerns affecting adults and youth with behavioral health conditions

* Proficient knowledge of how behavioral health disorders impact one's life; preferably through lived experience as a person or family member receiving or who has received behavioral health services

* Strong knowledge of statues, codes, rules and other regulations governing the public behavioral health system in Arizona and Medicaid funded healthcare services

* Demonstrated experience with public speaking to represent the AHCCCS in community and  stakeholder discussions

* Strong skills in examining and developing operations, writing procedures, formulating policy, and developing and implementing new strategies in a healthcare environment

* Demonstrates experience in developing and presenting educational programs and/or workshops in front of large audiences

* Demonstrated experience with contract oversight and monitoring

* Demonstrated experience with creatively evolve opportunities to meet system needs

* Strong ability to work with a wide range of constituencies in a diverse community and motivate

* Demonstrated experience leading teams to meet targeted objectives and goals


* Preference will be given to candidates with lived experience of recovery from a mental health disorder who is or has received services in the Arizona publicly funded behavioral health system and/or family member with lived experience as a primary support of someone with a mental health disorder who is or has received services in the Arizona publicly funded behavioral health system


At AHCCCS, we promote the importance of work/life balance by offering workplace flexibility and a variety of learning and career development opportunities. Among the many benefits of a career with the State of Arizona, there are 10 paid holidays per year, accrual of sick and annual leave, affordable medical benefits and participation in the Arizona State Retirement Plan. Click here to learn more about benefits.


Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 417-4497. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. AHCCCS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

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For technical assistance, email or call 602-542-4700.

Application Instructions

Please apply for this position by following the link provided below. A new window will open on your screen and you will be directed to the Arizona Health Care Cost Containment System (AHCCCS) employment website.

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