Job Description

Assistor - Community Partner Specialist

  • 494909
  • Full-time


The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs, and a recipient of multiple awards for excellence in workplace effectiveness and flexibility. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry. AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona.

Assistor - Community Partner Specialist


Posting Details:

Salary: $31,110 - $43,436 

Grade: 18

Closing Date: 2/21/2021

Job Summary:

The Division of Member and Provider Service DMPS is looking for a highly motivated individual to join our team as a Assistor - Community Partner Specialist with Office of Communication, Advocacy, & Resolution & Enrollment (OCARE). This position will be one of the contacts providing program support on Medicaid and Children's Health Insurance Program (CHIP) eligibility policy and procedures to Community Assistors and inmate advocate liaisons.

Job Duties:

* Daily processing of enrollment reinstatements and suspensions of inmates via the Justice Systems database. Participate in the Governor’s Goal Council related to support services for releasing prisoners.

* A contact for over 1600 Assistors and over 200 Community Partner site administers who have issues that cannot be resolved via the Community Assistor Hotline. Process and monitor the Community Assistor email requests via public folder.

* Help develop and conduct Community Assistor security training. Researching, developing, writing, testing, updating and publishing guidelines, standards and polices for the Community Partner organizations as it relates to their work as HEAplus Assistors. HEAplus testing related to Assistor organizations.

* Facilitate and participate in meetings with AHCCCS work units and other state agencies/organizations to identify Community Assistor or Justice system problems, system changes, enhancements and participates in the submission of system change requests.

* Work with eligibility administration staff other AHCCCS work units and state agencies/organizations regarding rules practices and joint actions related to Community Partners, County Correctional and Community Assistor Information exchange meetings. Discuss projects, clarify information, resolve problems and exchange information.

* Organize all aspects of use of HEAplus for correctional facilities. Coordinate all outreach to
Community Partners and County Correctional Facilities. Conduct and patriciate in
meetings/trainings for the Arizona Management System (AMS) Process.

Knowledge, Skills & Abilities (KSAs):

* Knowledge of technical writing and reading level specific writing

* Knowledge of Sharepoint, Excel and Word (advanced formatting, tracking changes and used of field codes)

* Knowledge of HEAplus, Adobe and WebWorks ePublisher

* Knowledge of understanding of Federal and State rules and regulations governing the Medicaid (Title XIX) and CHIP (Title XXI) programs

* Knowledge of Federal statutes and regulations and State statue rules, policies, and procedures

* Knowledge of Arizona Management System (AMS) and Lean concepts

* Skill in effective communication skills in writing, speaking and interaction with others, including listening and providing feedback

* Skill in leading groups, planning, negotiating, making decisions and meeting deadlines and specified goals using discretion and good judgment

* Skill in editing your own work, peer review and computer generated reports

* Skill in research techniques and data collection and analysis

* Ability to interpret, evaluate, research and problem solve

* Ability to prioritize work and assignments

* Ability to plan and conduct training programs

* Ability to travel throughout the State of Arizona, some overnight travel necessary

Selective Preference(s):

Bachelor’s degree in visual communications, English, technical writing, graphic design or related field; OR 3 years of experience in a Medicaid program with skills that include determining Medicaid financial eligibility; OR 3 years of experience in editing, technical writing and/or graphic design; computer assistance; training; management and project development and data or situational analysis


At AHCCCS, we promote the importance of work/life balance by offering workplace flexibility and a variety of learning and career development opportunities. Among the many benefits of a career with the State of Arizona, there are 10 paid holidays per year, accrual of sick and annual leave, affordable medical benefits and participation in the Arizona State Retirement Plan.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-417-4497.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

Application Instructions

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