Job Description

Crisis System Coordinator

  • 504556
  • Full-time
  • Closing at: Jan 23 2022 at 23:55 MST


The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs, and a recipient of multiple awards for excellence in workplace effectiveness and flexibility. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry. AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona.

Crisis System Coordinator

Posting Details:

Salary: 75000.00-85000.00

Grade: 25

Job Summary:

The Division of the Grants Administration (DGA) is looking for a highly motivated individual to join our team in the role of Program Administrator. The Program Administrator will directly support the Crisis System Administrator in supporting the Agency in advancing AHCCCS' clinical and quality strategies for Arizona's Crisis System. This position will work under the direction of the Crisis Administrator in ongoing activities related to grant implementation, medicaid and non medicaid related initiatives, supports for child/adolescent/adult initiatives and advancements throughout the crisis continuum in the state. This position will work closely with identified stakeholders, MCOs, and other state entities as identified to ensure contracts, activities, initiatives, and member needs are met through strategic planning and operational oversight. Additionally, this position support the Crisis Systems Administrator with procurement needs and other multi-divisional project coordination and partnership.

Job Duties:

* Lead project management activities related to Crisis system work groups and other work related to engagement of crisis providers to develop and define new approaches. Participate in Agency, stakeholder and community-based meetings. Prepare written and verbal responses to meet the needs/requests of stakeholders.

* .Manages multiple middle to large-sized grants and program projects related to crisis services including provider monitoring and oversight of crisis vendor contract related to deliverables. Provides oversight and management, track and trend the continuum of overlapping issues between crisis, COE/COT, and justice involvement. Work with other Agency staff and/or MCOs to monitor provider outcomes for individuals receiving crisis and other specialized services (e.g. Secured BHRF, new legislative initiatives).

* Develop methods to monitor project or area progress and takes corrective action of crisis policies and refinement of crisis delivery system (e.g. Competitive Contract Expansion). Participate in policy and programmatic development efforts related to new treatment modalities, community-based supports, and other initiatives as appropriate.

* Provide support to internal staff, MCOs, providers and other stakeholders related to programmatic implementation of integrated care services and Adult Systems of Care services including but not limited to COE/COT, crisis, justice support, care transitions and supportive services (e.g. housing, Social Determinants of Health).

* Monitor and oversee crisis vendor contract and related deliverables for both the Adult System of Care and Children’s System of Care services. Develop methods for monitoring system progress and corrective action. Provide clinical assistance and serve as the SME for clinical foundations and best practices.

* Maintain community and public facing communication related to Agency initiatives involving crisis, COE/COT, and justice involvement.

Knowledge, Skills & Abilities (KSAs):

* Operational and programmatic expertise in the delivery and oversight of behavioral health services and programs, including SMI rules and crisis services

* Knowledge of the Arizona Public Behavioral Health System, including AHCCCS/Administrative policies and procedures

* Principles and practices of program planning, assessment skills, Child Family planning, assessment skills, Child Family Team (CFT) and Adult Recovery Team (ART) models, and mechanisms of managed (prepaid) health care systems; preventative health practices, organization of health care systems and current trends that affect the systems, and research methodology and process.

* Analytically review and evaluate program activities

* Knowledge of Medicaid regulations

* Monitoring policies and procedures that result in integrated behavioral health services with physical health care services, and/or enhance existing processes to achieve better outcome

Selective Preference(s):

* Five years clinical and/or programmatic experience in behavioral health service delivery systems including experience in a public managed care environment; a Master's or higher degree in a behavioral health or health related field. Behavioral Health License preferred.


At AHCCCS, we promote the importance of work/life balance by offering workplace flexibility and a variety of learning and career development opportunities. Among the many benefits of a career with the State of Arizona, there are 10 paid holidays per year, accrual of sick and annual leave, affordable medical benefits and participation in the Arizona State Retirement Plan.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-417-4497.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

Application Instructions

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